FAQs

For any enquiries, complaints or concerns email us on [email protected] or call us on +91 8100 054 119 from Monday to Friday between 10 AM- 9.00 PM.

ORDERS

Question Will my money be refunded or will I get a credit voucher?
Answer
In case of exchanges, we will credit the amount you paid for the products as a credit into a registered online account, however an exchange is subject to availability of the item in our stock

SHIPPING

Question What shipping method does the the strives use?
Answer
We use a large network of courier partners to deliver your products including Blue Dart, Delhivery, and Shiprocket.
Question What are the charges for shipping in India?
Answer
Shipping is free within India.
Question How long until my order ships?
Answer
We dispatch products from Monday to Friday. Once you place the order, we will aim to dispatch the order in 2-3 working days. Should there be a delay, you will be informed by the Customer care team.
Question How does cash on delivery work?
Answer
COD is only available at selected zip codes and for orders below 10000 Rupees.
Question Is there an additional charge for cash on delivery?
Answer
No.
Question Do I need to set up an account to place an order?
Answer
No, you do not need to sign up to place an order. You can check-out as a guest, however you would not be able to check the status of the order, as a guest. You can hence connect with [email protected], in this case.
Question Delivery was attempted but I was unavailable. What next?
Answer

Do not worry, our courier will try to reattempt to deliver in next 2 days. In case parcel is still not delivered you can call+91 8100 054 119 or email at [email protected]

SIZING & FITTINGS

Question How are measurements taken for standard and custom fitting?
Answer

We understand how important getting the right fit is and we take this very seriously, Here are a few things we do to help you find the right fit.

We custom fit the outfit to your size

Standard Size : Select the Standard Size to get the fit with standard size i.e Small / Medium / Large or Extra Large. For your convenience we provide you 0.5 inch margin from both side the outfit. To give you an example, for your bust size is 32 will have extra added margin. Please view the size guide below to understand better. Note: (Customize as per measurements there will be online payment for the product.) Slight variation in size is possible.

SIZE CHART

Question What if the delivered outfit doesn’t fit me?
Answer

At times you might not find your perfect fit, but dear ladies you need not to worry as THE STRIVES is here to make your shopping experience even more memorable! Here is what you should do email us at [email protected] with your required size and outfit image placing an measuring tape on the incorrect size section on the product, accordingly our fitting expert team will get in touch with you with an quick solution, want to talk with us now whatsapp at : +91 8100 054 119 we are available 24/7.

ADDITIONAL QUERIES

Question If I register with thestrives.com, will my personal information be kept private?
Answer
Please be assured that your personal details and information are treated with utmost confidentiality and kept private. These will under no circumstance be shared with companies, organisations, or individuals outside of thestrives.com. Also, thestrives.com is not affiliated with any other website.